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Frequently Asked Questions
Free Plans are best for very small communities or single lifeguard pools that do not utilize the check-in or statistics features. Clients who subscribe to our free plan generally utilize additional services such as photo-ID pass printing and application processing.
Annual Plans are best for indoor facilities or clubs that utilize the software year-round. Clients can check-in and add members. They can utilize the printing, application, invoicing, and statistics features.
Seasonal Plans are less expensive but access to the software is limited to March 1st through October 1st. It’s designed for summer pools that are not managed in the off-season. The database is saved, and data is retained in the off-season. Seasonal plans can upgrade to an annual plan at any time.
Monthly Plans are available for clients that wish to pay monthly. Monthly access is paid in advance and auto debited from a credit card on file. Upon closing a monthly plan, the database is deleted. Monthly plans can upgrade to a seasonal or annual plan at any time.
This service allows clients to minimize their involvement while allowing patrons to receive passes or access quickly. AGS staff will process submitted applications on your behalf.
Clients who have passes printed and mailed directly to patron homes pay a single $3.00 fee for each submission. There are no additional postage fees.
In the marketplace, the payment processing fee is accessed per ticket not per transaction. This saves clients money when processing small transactions. Here’s an example.
A patron adds $20 in funds to a ticket resulting in a single $2 processing fee. The patron then uses the funds to purchase 80 lollipops at the concession stand in separate transactions. There are no additional fees.
Lets compare the same scenario to a classic payment processor that charges 2.9% + $0.30 per transaction. Eighty $0.25 transactions would result in $24.80 in processing fees.
Some of our clients pay directly for our services and receive invoices.
Others choose to pass our nominal fees along to patrons by matching our fees.
Others elect to sell products or services and receive payouts.
Patrons paying online use a credit card. Patrons submitting a paper application, must pay by check.
- Invoices can be paid by check or credit card.
- Payouts are issued by check or bank transfer.
Our clients use a variety of PCs, smart phones, tablets, 2D QR barcode scanners, operating systems, and web browsers to access our services.
We recommend using a PC running Windows 10 to access our web portal via Microsoft Edge paired with a 2D QR barcode scanner.
Laptops purchased though Access Granted Systems will be configured and ready to use out of the box. We’ll do the following:
- Bookmark community website & software portals
- Bookmark lifeguard/attendant help documents and instructions
- Add one (1) generic attendant/lifeguard user
CLICK HERE to purchase recommended hardware.
The auto renewal program is designed for Full-Service or Pass Printing clients to easily renew their accounts, make changes, and allow patrons enough time to request their passes. Here is how it works:
- Clients gain early access to the software starting January 1st.
- The community’s application re-opens January 1st.
- Clients can opt-out and close the pool application at any time.
- Clients that opt-out are assessed the setup fee to re-open the application.