Effective: November 6th, 2026
Overview
This Acceptable Use Policy governs the use of software, websites, products, and services provided by Access Granted Systems, LLC (“AGS”).
This policy applies to Organizations and their authorized users, as well as Patrons who access AGS services, to the extent applicable to their respective use of those services.
Organizations are responsible for ensuring that their administrators, employees, and other authorized users comply with this policy.
Acceptable Uses
AGS services are designed to support homeowners associations, community swimming pools, membership organizations, facility operators, property management companies, and other organizations. Permitted uses include, but are not limited to:
• Managing memberships, household records, and facility access.
• Collecting, reviewing, and processing membership applications.
• Issuing, printing, mailing, and managing identification cards and facility passes.
• Administering membership eligibility, facility rules, guest policies, and organizational bylaws.
• Collecting authorized membership dues, assessments, facility fees, and other lawful charges.
• Creating invoices and managing payment transactions.
• Offering lawful products, services, memberships, and bookings through AGS marketplace and booking features.
• Communicating with Patrons regarding membership renewals, events, community announcements, policy changes, and other authorized matters.
• Managing authorized users, account permissions, and related administrative functions.
All uses must comply with applicable laws, these Terms and Conditions, and the applicable Organization’s authorized purposes.
Prohibited Uses
Organizations, Patrons, and other users may not use AGS services to:
• Engage in fraud, phishing, impersonation, deceptive practices, or other unlawful activities.
• Send spam, unsolicited commercial email, or communications that violate applicable laws or AGS’s Email Service requirements.
• Create, distribute, or transmit unlawful, threatening, harassing, abusive, defamatory, or otherwise illegal content.
• Upload, distribute, or transmit malware, viruses, malicious code, or other materials intended to damage or interfere with computer systems.
• Access or attempt to access accounts, information, software functions, or systems without authorization.
• Share account credentials with unauthorized individuals or circumvent user permissions or security controls.
• Attempt to bypass, disable, or interfere with authentication procedures, access restrictions, security measures, or other protective features.
• Interfere with, disrupt, overload, or impair the operation, performance, availability, or security of AGS services.
• Use automated tools, scripts, scraping technologies, or other methods to extract information from AGS services without authorization.
• Access, collect, disclose, distribute, or misuse Patron information, including children’s personal information, without appropriate authorization or another lawful basis.
• Upload, distribute, or use content that infringes another party’s copyrights, trademarks, privacy rights, or other legal rights.
• Create misleading marketplace listings, unauthorized invoices, fraudulent payment requests, or transactions involving illegal products or services.
• Misrepresent membership eligibility, facility access privileges, payment information, or other information submitted through AGS services.
• Use AGS communication features for unauthorized personal communications or purposes unrelated to the applicable Organization’s authorized activities.
• Use AGS services in any manner that violates applicable laws, regulations, or these Terms and Conditions.
Organizations are responsible for ensuring that access to administrative and communication functions is granted only to appropriately authorized users.
Account Security and Unauthorized Access
Organizations are responsible for managing their authorized users, account permissions, passwords, and other account security settings.
Users must take reasonable precautions to protect their account credentials and must not knowingly permit unauthorized individuals to access AGS services through their accounts.
Organizations and users must promptly notify AGS if they become aware of suspected unauthorized account access, compromised credentials, security incidents, or misuse of AGS services.
AGS may take reasonable measures to investigate suspected security incidents and protect its services, Organizations, Patrons, and associated information.
Payment Security
AGS uses Stripe to facilitate payment processing through its services.
Organizations and users must not use AGS payment features to submit fraudulent transactions, create unauthorized charges, manipulate payment records, or engage in activities prohibited by applicable law or payment-processing requirements.
Organizations remain responsible for their own payment-security obligations, including any applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.
Payment processing is also subject to the applicable payment-processing provisions of these Terms and Conditions.
Enforcement and Account Suspension
AGS reserves the right to investigate suspected violations of this Acceptable Use Policy.
When AGS reasonably determines that a violation has occurred or that activity presents a material security, legal, financial, or operational risk, AGS may take appropriate action, including:
• Issuing a warning or requesting corrective action.
• Restricting access to particular features or services.
• Suspending an individual user’s access.
• Temporarily suspending an Organization’s account or services.
• Removing or restricting prohibited content.
• Terminating access to AGS services when warranted by the circumstances.
AGS may take immediate action without advance notice when reasonably necessary to prevent fraud, address security threats, stop unlawful activity, or protect its systems and users, subject to applicable law and contractual obligations.
Suspension or termination does not eliminate responsibility for outstanding charges or previously incurred fees. Any applicable refunds will be governed by the Refunds for Patrons and Refunds for Organizations sections of these Terms and Conditions, as applicable, and applicable law.
Changes to This Policy
AGS may update its Acceptable Use Policy from time to time. Updated versions will be posted with an effective date. AGS will provide reasonable notice of material changes as required by applicable law. Continued use of AGS services after the effective date may constitute acceptance of the updated terms, to the extent permitted by law.