Effective: November 6th, 2026
These Terms govern the use of Access Granted Systems, LLC software, websites, and services. The applicable provisions differ for Organizations and Patrons, as described in the Acceptance and Scope of Terms and Conditions section below.
Definitions
The following definitions apply to these Terms and Conditions, the Privacy Policy, the Acceptable Use Policy, and other applicable AGS agreements:
Access Granted Systems (“AGS,” “we,” “us,” or “our”) refers to Access Granted Systems, LLC, the provider of the software, websites, products, and services governed by these Terms and Conditions.
Organization refers to a homeowners association, swim club, community association, property management company, membership organization, facility operator, or other entity that registers for, purchases, administers, or uses AGS software, products, or services to manage its operations or provide services to Patrons.
Patron refers to an individual who accesses or uses AGS software, websites, products, or services in connection with an Organization, including Members, residents, guests, applicants, and other authorized individuals. A Patron is not necessarily a Member of an Organization.
Member refers to an individual who holds a membership or membership-related privileges with an Organization, as determined by that Organization. A Member is also considered a Patron when accessing or using AGS services.
“You” and “Your” refer to the Organization or Patron accessing or using AGS services, as applicable to the context. Provisions specifically addressing Organizations or Patrons apply to those respective parties.
Disclaimer of Warranties and Limitation of Liability
Except as expressly stated in these Terms and Conditions and to the extent permitted by applicable law, AGS provides its software, websites, and services on an “as available” basis without warranties of uninterrupted operation, error-free performance, or fitness for a particular purpose.
AGS is not responsible for the products, services, facility operations, membership decisions, or other activities independently controlled by Organizations.
To the extent permitted by applicable law, AGS will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities, arising from the use of its services.
AGS’s aggregate liability arising from an Organization’s use of its services will not exceed the total fees paid by that Organization directly to AGS for the applicable services during the twelve months preceding the event giving rise to the claim, excluding amounts collected on behalf of Organizations and third-party charges.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
General
The laws of the state of Maryland govern these terms and conditions. By using this service, you consent to these terms and conditions and to the exclusive jurisdiction of the Maryland courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms, and the remaining terms will continue to apply. Failure of AGS to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
Acceptance and Scope of Terms and Conditions
These Terms and Conditions govern access to and use of Access Granted Systems, LLC (“AGS”) software, websites, products, and services.
Organizations: By registering for, purchasing, accessing, or using AGS software, products, or services, an Organization agrees to these Terms and Conditions, to the extent permitted by applicable law. Continued use of AGS services after receiving reasonable notice of these Terms and Conditions may constitute acceptance without requiring a separate electronic signature, checkbox, or written acknowledgment. Organizations are responsible for ensuring that their administrators and employees comply with these Terms and Conditions. Administrators and employees do not become personally responsible for the Organization’s contractual payment obligations solely by accessing or using AGS services on its behalf.
Organizations are responsible for establishing and enforcing their own membership requirements, facility rules, eligibility policies, and other community-specific requirements.
Individuals registering an account or entering into agreements on behalf of an Organization represent that they have the authority to act on behalf of and bind that Organization.
Patrons: By accessing or using AGS software, websites, applications, checkout pages, or other services, Patrons agree to the applicable Terms and Conditions, to the extent permitted by law.
If an Organization, administrator, employee, or Patron does not agree to the Terms applicable to their use of AGS services, they should discontinue that use. AGS may suspend or terminate access for violations of applicable Terms, subject to applicable law.
Indemnification
To the extent permitted by applicable law, Organizations agree to indemnify and hold harmless AGS, its employees, and agents against third-party claims, damages, liabilities, and reasonable legal expenses arising from the Organization’s unlawful use of AGS services or material violation of these Terms and Conditions, except to the extent caused by AGS’s own negligence or unlawful conduct.
Description of Service
AGS provides software, websites, products, and services that enable Organizations to manage access to their facilities and provide related services to Patrons. Organizations control the services they offer to Patrons through AGS.
Availability, Internet, & Hardware
Organizations and Patrons are responsible for obtaining the internet access and equipment necessary to use AGS services. AGS does not provide support for an Organization’s internet connection or independently owned third-party hardware.
Support for hardware rented or provided by AGS is governed by the applicable Rental Hardware Agreement.
Users are responsible for evaluating the suitability of any downloads, programs, or content available through AGS services for their intended purposes. Redistribution or republication of any part of AGS’s websites or content, including through framing or similar methods, is prohibited without AGS’s prior written consent.
Organization Responsibilities
Organizations may use AGS software to offer products, memberships, passes, bookings, services, and other items for purchase by Patrons. Organizations are solely responsible for determining which products and services they offer, establishing prices, providing accurate descriptions, maintaining availability, and fulfilling purchases.
Organizations agree that all products and services offered through AGS must be lawful and that they have the necessary rights, permissions, and authority to sell or provide them. Organizations may not offer products or services that are illegal, fraudulent, misleading, counterfeit, or that infringe upon the rights of others.
Organizations are responsible for establishing and communicating their own policies regarding eligibility, purchases, redemption, expiration, cancellations, refunds, facility access, and use of purchased products or services. Organizations agree to honor valid purchases made by Patrons in accordance with the terms presented at the time of purchase.
AGS provides software and payment-processing services to facilitate transactions but does not own, operate, or control the products, facilities, or services offered by Organizations. AGS is not responsible for the quality, safety, availability, accuracy, delivery, or fulfillment of products or services offered by Organizations.
Suspended Patron Access to the Facility
Organizations are responsible for activating, suspending, and restoring facility access privileges for Patrons and households through AGS software.
AGS does not independently determine, activate, suspend, or restore Patron or household access privileges, including for Organizations using AGS’s Full-Service Application Processing service. These decisions and related account changes remain the responsibility of the Organization.
Facility Pass Warranty and Replacement Policy
AGS warrants that facility passes produced by AGS will be free from defects in materials and workmanship for twelve (12) months from the date of production. Defective passes reported within this period will be replaced at no charge.
Hardware and other manufactured products supplied by AGS are subject to applicable manufacturer warranties and AGS’s Rental Hardware Agreement, where applicable.
AGS uses the United States Postal Service to deliver facility passes. If a household does not receive its passes within ten (10) days of the pass request, AGS will provide one replacement set at no charge, provided the request is submitted within ninety (90) days of the original pass request.
Patron Support
Organizations are primarily responsible for assisting Patrons with membership questions, facility access, eligibility, applications, purchases, and other Organization-specific matters.
Patrons requiring assistance with AGS software may submit a support request through the AGS software interface or email help@accessgrantedsystems.com.
AGS does not provide telephone support to Patrons. Inquiries concerning an Organization’s policies, membership decisions, facility operations, or other Organization-specific matters will be referred to the applicable Organization.
AGS may communicate directly with Patrons when reasonably necessary to provide technical assistance, resolve payment-related issues, address security concerns, or fulfill legal obligations.
Organization Support
AGS provides Organizations with access to support resources, including designated account representatives, email support, scheduled training or support sessions, software-based support requests, and online documentation.
Live training and support sessions must be scheduled in advance and are intended for Organization administrators and authorized personnel, not individual Patrons. Support availability and scheduling are subject to AGS’s published procedures and availability.
Organizations are responsible for providing first-level assistance to their Patrons regarding membership, facility access, applications, purchases, and Organization-specific policies.
Organizations may not distribute AGS employees’ direct email addresses, telephone numbers, or personal contact information to Patrons without AGS’s prior authorization. Organizations must direct Patrons to the appropriate support channels.
AGS does not guarantee immediate, on-demand, or 24-hour support unless expressly agreed to in writing.
Signup Obligations
Organizations seeking to access or use AGS software, products, or services must complete the applicable registration and onboarding requirements and provide all information reasonably requested by AGS.
Any individual registering an account or entering into an agreement on behalf of an Organization represents and warrants that they are duly authorized to act on behalf of the Organization and have the legal authority to bind the Organization to these Terms and Conditions and any applicable service agreements. Organizations represent and warrant that they are legally established, authorized to conduct their activities, and have the necessary authority to obtain and use AGS services.
Organizations agree to:
1. Provide true, accurate, current, and complete information during registration and onboarding, including the Organization’s legal name, business address, contact information, and authorized representatives.
2. Provide all required tax identification information, including a valid Employer Identification Number (EIN), taxpayer identification information, tax classification, and any additional documentation reasonably required for tax reporting or regulatory compliance.
3. Provide accurate banking, payment, and financial information when required to facilitate payment processing, Organization payouts, or other financial services.
4. Promptly update account information to ensure that all registration, tax, banking, contact, and administrative information remains accurate and complete.
5. Provide additional documentation or verification reasonably requested by AGS or its payment-processing providers to confirm the Organization’s identity, legal status, ownership, authority, or compliance with applicable laws and regulations.
AGS reserves the right to verify information provided by an Organization and may delay account activation, restrict payment processing or payouts, suspend services, or decline registration if required information is missing, inaccurate, incomplete, or cannot be satisfactorily verified, subject to applicable law.
Organizations are responsible for ensuring that individuals registering or managing their accounts are properly authorized to do so. The Organization remains responsible for all obligations arising under its account, including applicable fees, payment obligations, and compliance with these Terms and Conditions.
Organization Accounts, Administration, and User Permissions
Each Organization may designate up to two (2) Administrators with full administrative access and control over its AGS account.
Administrators are authorized to configure the Organization’s account, create, modify, and remove additional user accounts, assign and manage user permissions, and control access to financial and administrative settings.
Organizations are responsible for ensuring that their Administrators and other authorized users are properly designated, maintaining the confidentiality of account credentials, managing user access and permissions, and ensuring that activities conducted through their accounts comply with these Terms and Conditions.
Organizations are financially responsible for all applicable software subscription fees, service fees, product charges, and other amounts incurred through their accounts. Administrators do not become personally responsible for the Organization’s financial obligations solely by serving as an Administrator.
If an Organization’s account is established or managed by a third party, the Organization remains responsible for ensuring that the third party is properly authorized and complies with these Terms and Conditions.
Organizations are responsible for maintaining control of their Administrator accounts. If an Organization loses administrative access, it may request account recovery by contacting its AGS representative or emailing help@accessgrantedsystems.com.
AGS may require documentation or other verification reasonably necessary to establish an individual’s authority to act on behalf of the Organization before restoring or transferring administrative access. AGS may rely in good faith on documentation it reasonably determines to be satisfactory and will not be liable for actions taken in reasonable reliance on such documentation, except to the extent required by applicable law.
Organizations with multiple AGS accounts are responsible for managing authorized users and permissions across those accounts.
Patron Accounts
Organizations are responsible for managing Patron records, household information, membership status, and facility access privileges maintained through their AGS accounts.
AGS provides the software and related services used to collect, store, and manage this information on behalf of Organizations. Organizations determine whether a Patron qualifies for membership, facility access, or other privileges.
Patrons should contact their applicable Organization regarding changes to membership status, household information, facility access, or other Organization-controlled records.
The collection, use, retention, and disclosure of Patron information are governed by AGS’s Privacy Policy, Acceptable Use Policy, and applicable law.
Billing, Invoice, and Payment Responsibilities
Organizations may use AGS software to generate, distribute, and manage invoices and collect payments from Patrons for membership dues, assessments, rental fees, fines, donations, products, services, and other lawful charges.
AGS provides the technology and payment-processing functionality used to facilitate these transactions. Organizations are solely responsible for determining the amounts owed, establishing payment terms, identifying the appropriate recipients, and ensuring that all invoices and payment requests are accurate, current, complete, authorized, lawful, and non-misleading.
Organizations agree not to issue fraudulent, unauthorized, deceptive, or unlawful invoices or request payment for charges they are not legally or contractually entitled to collect.
AGS does not independently verify the validity, accuracy, or enforceability of invoices or charges created by Organizations and is not responsible for determining whether a Patron owes a particular amount or whether an Organization has the authority to impose a fee, fine, assessment, or other charge, except as otherwise required by applicable law.
Patrons are responsible for reviewing invoices and payment requests before submitting payment. Patrons who believe an invoice is inaccurate, unauthorized, suspicious, or fraudulent should contact the issuing Organization to verify the charge before making payment.
Organizations are responsible for resolving disputes concerning invoiced amounts, billing errors, payment obligations, refunds, and associated products or services, including providing corrections, adjustments, or refunds when required by applicable law or their policies.
Payments made directly to an Organization outside AGS software are solely between the Patron and the Organization. AGS is not responsible for processing, recording, refunding, or resolving disputes concerning those payments, except to the extent AGS separately agrees to provide an applicable service.
Sales and Use Taxes
Organizations are responsible for determining whether sales taxes, use taxes, admissions taxes, or other applicable taxes are required for products and services offered through AGS software.
Unless AGS expressly agrees otherwise in writing or is independently required by applicable law, Organizations are responsible for determining applicable tax rates, establishing appropriate tax settings, collecting required taxes, and reporting and remitting those taxes to the appropriate taxing authorities.
AGS does not provide tax or legal advice and does not guarantee that an Organization’s tax settings, classifications, calculations, or reporting obligations are accurate or complete.
Organizations are encouraged to consult qualified tax professionals regarding their obligations.
Refunds for Patrons
Purchases made by Patrons through AGS software, including memberships, facility passes, bookings, marketplace purchases, and other Organization-provided products or services, are considered final unless otherwise specifically stated in the Organization’s Terms & Conditions presented prior to checkout or required by applicable law.
Patrons should direct refund requests involving Organization-provided products or services to the applicable Organization.
Organizations are responsible for establishing, communicating, and enforcing their refund policies. Unless otherwise required by applicable law, AGS does not independently determine whether a Patron is entitled to a refund for an Organization-provided product or service.
Purchases and Disputes
Purchases made through AGS software are transactions between the Patron and the Organization offering the product or service. AGS provides the technology and payment-processing functionality used to facilitate these transactions but is not responsible for the Organization’s fulfillment of purchased products or services.
Organizations are responsible for resolving disputes involving their products, services, pricing, eligibility requirements, facility access, redemption, cancellations, and other matters related to purchases made by Patrons.
Patrons should contact the Organization directly regarding these matters. AGS may, at its discretion, assist with transaction-related inquiries but is not obligated to mediate or resolve disputes between Patrons and Organizations.
AGS is not responsible for an Organization’s failure to provide, honor, or fulfill a purchased product or service, including circumstances involving facility closures, unavailable products, revoked access privileges, or changes to an Organization’s policies.
Nothing in this section limits AGS’s rights under the Refunds for Patrons, AGS’s Authority to Issue Refunds to Patrons, or Organization Transaction Holds, Refunds, Chargebacks, and Payment Recovery sections of these Terms and Conditions, or under applicable law.
AGS’s Authority to Issue Refunds to Patrons
AGS reserves the right, subject to applicable law and payment-processing requirements, to issue refunds, reverse transactions, or make payment adjustments without obtaining advance approval from an Organization when AGS reasonably determines such action is necessary to correct an error, resolve a payment dispute, prevent fraud, comply with applicable requirements, or protect the integrity of its payment-processing services.
AGS may also issue refunds or payment adjustments at its discretion when reasonably appropriate under the circumstances, subject to applicable law and payment-processing requirements.
Organizations remain financially responsible for refunds, chargebacks, payment reversals, and related adjustments associated with their products and services, as provided in the Transaction Holds, Refunds, Chargebacks, and Payment Recovery section.
Nothing in these Terms and Conditions limits any refund rights that cannot lawfully be waived.
Payment Dispute Fee
Organizations are financially responsible for Patron payments made by credit card or check that are disputed, reversed, returned, or otherwise rejected by the applicable financial institution.
This includes credit card chargebacks, disputed check payments, and checks returned for insufficient funds or other reasons that prevent payment from being collected.
When such an event occurs, AGS will charge the Organization’s account for the unpaid or reversed payment amount plus the applicable administrative processing fee, as published on AGS’s pricing page. AGS will notify the Organization when these charges occur.
The administrative processing fee is nonrefundable, regardless of whether the dispute is subsequently resolved in the Organization’s favor or the original payment is successfully recovered. Any disputed payment amount subsequently recovered will be credited back to the Organization, subject to applicable payment-processing adjustments.
Routine payment inquiries that do not result in a formal dispute, chargeback, returned check, or payment reversal will not incur an administrative processing fee.
Optional Purchase Insurance
Access Granted Systems, LLC (“AGS”) may offer Patrons the option to purchase third-party insurance coverage through Vertical Insure (www.verticalinsure.com) during checkout. Insurance may be offered for eligible purchases, including but not limited to, memberships, passes, marketplace purchases, bookings, and other products or services. Purchasing insurance is entirely optional for Patrons, who may elect to purchase coverage or decline it by continuing through checkout without selecting insurance. Organizations may not disable, remove, or opt out of this offering. AGS may receive a commission or other compensation when a Patron purchases insurance. Insurance coverage is subject to the applicable insurance policy’s terms, conditions, eligibility requirements, exclusions, and limitations. AGS is not the insurance underwriter and does not determine claim eligibility, approve claims, or guarantee reimbursement. Patrons are responsible for reviewing the applicable insurance policy before purchasing coverage.
Insurance Support and Claims
All insurance-related inquiries, customer support requests, claims, claim status updates, coverage questions, cancellations, and other insurance-related matters must be directed to Vertical Insure. Patrons seeking insurance-related assistance should visit https://verticalinsure.com/customers/ or email support@verticalinsure.com. Neither Access Granted Systems nor the Organization through which the Patron made the purchase provides insurance customer support, processes insurance claims, determines coverage eligibility, or manages claim disputes. AGS and Organizations are not responsible for the administration, processing, approval, denial, or payment of insurance claims.
Insurance and Organization Payments
The purchase of optional insurance does not affect the amount paid to or received by the Organization for its products or services. Organizations receive the same payment amount regardless of whether a Patron elects to purchase insurance. Insurance premiums are separate from the Organization’s charges and are not deducted from the Organization’s payments. Any insurance claims, approvals, denials, or reimbursements are handled independently of the Organization and do not affect the Organization’s payments, revenue, or financial obligations. Organizations are not responsible for funding, processing, or paying insurance claims.
Patron Payment Plans
Organizations may offer Patrons the option to pay for products or services through a payment plan. Organizations are responsible for establishing the payment plan terms, including the initial payment amount, remaining balance, number of installments, and payment schedule.
By selecting a payment plan, Patrons authorize the initial credit card payment and subsequent automatic charges to their selected payment method according to the payment schedule presented at checkout.
If a scheduled payment fails or cannot be processed, the Organization is responsible for contacting the Patron and arranging collection of the outstanding payment, either outside AGS software or through another AGS product or service. Patrons remain responsible for all outstanding payments under the applicable payment plan, even if a payment fails or the payment method is removed, subject to applicable law.
AGS provides the technology and payment-processing services to facilitate these transactions but does not establish or control the payment plan terms. Organizations are responsible for resolving disputes concerning payment plan terms, eligibility, cancellations, and refunds.
Payment plans remain subject to the applicable refund policies, payment-processing provisions, and applicable law.
Organization Transactions, Subscriptions, Invoices, & Statements
Organizations are not required to register annually or execute a new agreement each year to continue using AGS services. Organization accounts remain active unless closed or discontinued in accordance with AGS policies.
Subscription renewal dates vary by Organization and service. Applicable renewal dates are available in the Organization’s account under Subscriptions.
AGS records and reconciles Organization transactions, including Patron payments, Patron refunds, Organization payments, AGS fees, credits, payouts, and other account adjustments.
AGS reconciles account transactions monthly and provides invoices or statements reflecting applicable fees, payments, credits, and other account activity. Monthly statements are generated only when transactions occur.
Organizations that do not intend to continue using AGS services must notify their AGS account representative or email help@accessgrantedsystems.com. Organizations remain responsible for fees already incurred, subject to the applicable subscription, cancellation, and refund provisions of these Terms and Conditions.
Organization Subscription Renewal, Cancellation, and Payment Obligations
Organizations are not required to execute a new annual agreement to continue using AGS services. Seasonal and annual subscriptions automatically renew on their applicable renewal dates unless otherwise specified in the Organization’s subscription terms or canceled before renewal.
Subscription renewal dates vary by Organization and service and are available in the Organization’s account under Subscriptions.
Organizations that do not wish to renew a subscription must notify their AGS account representative or email help@accessgrantedsystems.com before the applicable renewal date. AGS will process cancellation requests in accordance with the applicable subscription terms.
Organizations may discontinue using AGS services at any time. However, discontinuing use, failing to pay an invoice, or leaving an account inactive does not automatically cancel a subscription or eliminate fees already incurred.
Organizations remain responsible for applicable subscription fees and other charges incurred before the effective date of cancellation, subject to the Refunds for Organizations section and applicable law.
Invoices issued by AGS are due upon receipt unless otherwise specified in writing. AGS does not charge late payment fees. Failure to pay an invoice does not eliminate the Organization’s responsibility for the outstanding balance.
AGS may suspend or discontinue services for nonpayment, violations of these Terms and Conditions, or other circumstances permitted under the agreement and applicable law. Restoration of suspended services may require payment of outstanding balances and satisfaction of applicable account requirements.
AGS may retain inactive, suspended, or closed accounts and associated records in accordance with its Privacy Policy. AGS does not guarantee that previously available services or account information will remain available indefinitely.
Refunds for Organizations
Fees charged by AGS to Organizations for software subscriptions, application processing, payment processing, hardware rentals, and other AGS products or services are nonrefundable once incurred, unless otherwise required by applicable law or expressly agreed to by AGS.
Subscription fees are considered incurred upon the applicable renewal date, regardless of whether the Organization subsequently uses the services.
Discontinuing use of AGS software, closing an account, or canceling a service does not automatically entitle an Organization to a refund of fees previously incurred.
Organization Payouts
Payments collected by AGS on behalf of an Organization are credited to the Organization’s account, subject to applicable fees, refunds, chargebacks, payment reversals, and other adjustments.
AGS reconciles Organization accounts monthly and provides statements reflecting applicable transactions, fees, credits, and payouts.
Organization payouts are generally issued monthly by check or bank transfer unless an Organization is approved for an alternative payout schedule, such as daily bank transfers. Payout schedules and estimated delivery times are described in the Payout Timing section.
Before payouts can be activated, Organizations must complete all applicable onboarding and verification requirements, including providing accurate identity, tax identification, and banking information. AGS may delay or withhold payouts until these requirements are satisfied, subject to applicable law and payment-processing requirements.
AGS will issue Form 1099-K to Organizations and applicable taxing authorities when required by law. Additional copies may be requested from AGS.
Payouts are issued only when the available payout balance exceeds $4.99. Balances below $5.00 will carry forward to the next applicable reconciliation or payout period.
AGS may temporarily suspend or delay payouts when reasonably necessary to address account verification, changes in ownership or administration, suspected fraud, security concerns, payment disputes, or other financial, legal, or operational risks, subject to applicable law.
Payout Timing
Accounts are reconciled monthly. Checks are issued at the beginning of each month and mailed via USPS, with delivery generally expected within four (4) to fourteen (14) days after the first of the month. Bank transfers are initiated following Stripe’s processing period (approximately three (3) days), with funds generally expected to be transferred within three (3) to six (6) days after the first of the month. Weekends, holidays, and receiving bank processing times may affect when funds become available.
Organizations may elect to receive daily payouts, subject to availability and eligibility. Daily transfers are initiated following Stripe’s processing period (approximately three (3) days) and are issued when an Organization has an available credit balance. Weekends, holidays, and receiving bank processing times may affect when funds become available. Receiving banks may combine multiple transfers processed over weekends or holidays.
AGS reserves the right to modify, suspend, or discontinue the daily payout option, including transitioning an Organization to monthly payouts, when reasonably necessary for operational, financial, security, or compliance reasons. Such changes do not eliminate AGS’s obligation to remit funds owed to the Organization, subject to applicable payment holds, adjustments, and legal requirements.
Organization Transaction Holds, Refunds, Chargebacks, and Payment Recovery
AGS reserves the right, subject to applicable law and payment-processing requirements, to delay, suspend, investigate, or cancel transactions and to temporarily withhold or suspend payouts when AGS reasonably determines that a transaction, invoice, payment request, or account may involve fraud, inaccurate or unauthorized charges, payment disputes, security concerns, legal violations, or other circumstances that could create financial or operational risk. Organizations are financially responsible for refunds, chargebacks, returned payments, payment reversals, duplicate or erroneous transactions, and other payment adjustments associated with their products and services, including applicable processing and dispute fees, except to the extent otherwise required by law or expressly agreed to by AGS.
If AGS refunds a Patron, incurs a chargeback, experiences a payment reversal, or otherwise becomes responsible for funds previously credited or paid to an Organization, AGS may recover the applicable amount from the Organization.
To the extent permitted by applicable law and payment-processing agreements, AGS may recover these amounts by deducting them from current or future Organization payouts, adjusting the Organization’s account balance, issuing an invoice, or using another lawful collection method.
Organizations remain responsible for outstanding balances even if they discontinue use of AGS software or close their account.
AGS may request information or documentation from Organizations to investigate transactions or respond to payment disputes. Organizations agree to cooperate with reasonable requests and provide accurate information in a timely manner.
Application Portal Multi-Service Discount
Organizations using the AGS Application Portal may qualify for an annual Multi-Service Discount based on fees incurred for eligible AGS services during the preceding calendar year.
Qualifying fees include:
• Payment processing fees.
• Full-service application processing fees, including online and paper applications.
• Classic facility pass printing fees.
• Facility pass mailing fees, including delivery to Patrons or Organization management.
To qualify, the Organization must incur eligible service fees totaling at least the applicable Application Portal subscription fee, as published on the AGS pricing page.
Eligibility is determined annually based on qualifying fees incurred during the preceding calendar year. Organizations meeting the eligibility requirements will receive a discount equal to the applicable annual Application Portal subscription fee for the following year.
The discount is applied to the Organization’s Application Portal subscription and does not constitute a cash payment or refund. Qualifying fees remain payable and are not refunded or waived as a result of receiving the discount.
Current subscription pricing and discount information are published at https://accessgrantedsystems.com/pricing/.
Payment Processing Fee Discount
Organizations may request a discounted payment processing fee by contacting AGS. Discounted rates are offered at AGS’s discretion and are not applied automatically or retroactively.
Organizations may view their current payment processing rate in their AGS account settings and are encouraged to review it periodically.
Payment processing rates are subject to change but will not exceed AGS’s published standard processing rate.
Vendor Portal Fee
Organizations may purchase AGS software or pay invoices online by credit card or by mailing a check.
Some Organizations require AGS to complete a vendor registration or application process, pay a vendor fee, or use an alternative payment method. When these requirements apply, AGS may charge the Organization an administrative processing fee, as published on AGS’s pricing page, plus any applicable third-party vendor fees.
Requests for a completed Form W-9 alone do not incur an administrative processing fee.
Full-Service Application Processing
Organizations may elect to use AGS’s Full-Service Application Processing service, under which AGS personnel review and process applications submitted through the AGS Application Portal in accordance with instructions established by the Organization.
Organization Responsibilities
Organizations are responsible for establishing and providing accurate, complete, and clearly documented application-processing instructions, including membership eligibility requirements and the criteria for approving, declining, or holding applications.
AGS will use reasonable efforts to follow the Organization’s instructions but does not guarantee error-free application processing. AGS is not responsible for decisions or processing errors resulting from inaccurate, incomplete, conflicting, or unclear instructions provided by the Organization, except as required by applicable law.
Organizations retain responsibility for determining membership eligibility, establishing membership policies, and resolving disputes concerning application decisions.
Application Processing Limitations
Full-Service Application Processing does not include independently verifying or maintaining facility address lists, street-name lists, existing membership lists, resident or non-resident lists, suspension lists, or active membership lists.
AGS personnel process applications using the Organization’s documented instructions and the membership information available through AGS software. Organizations are responsible for maintaining accurate records and providing any information necessary to support their processing requirements.
Application Outcomes
Applications processed through this service are assigned one of three outcomes:
• Processed: The application has been completed and approved in accordance with the Organization’s instructions. Applicable household information is transferred to AGS check-in software, and facility passes are printed and mailed when requested. Processed applications are considered complete and are not ordinarily revisited as part of the Full-Service Application Processing service.
• Declined: The application has been reviewed and declined in accordance with the Organization’s instructions. Household information is not transferred to AGS check-in software, and facility passes are not printed or mailed.
• Held: The application cannot be completed because required information is missing or another issue prevents processing under the Organization’s instructions. Household information is not transferred to AGS check-in software, and facility passes are not printed or mailed unless the application is subsequently processed.
Support Ticket Limitations
Organizations using Full-Service Application Processing may receive application-related support tickets as part of the service, subject to AGS’s applicable limitations.
If more than 15% of an Organization’s application submissions during a calendar year (January 1 through December 31) result in support tickets, the Organization is no longer eligible for complimentary full-service support-ticket processing. AGS may disable complimentary support tickets and require subsequent requests to be submitted as applications.
Organizations exceeding this threshold may elect to process applications themselves using AGS’s self-service functionality without Full-Service Application Processing fees or continue receiving AGS processing assistance at the applicable Full-Service Application Processing fee for each support-ticket submission.
Fees and Service Requirements
Organizations are responsible for applicable Full-Service Application Processing fees and any related charges associated with the services requested.
Use of Full-Service Application Processing is subject to the limitations described above and any additional service requirements communicated by AGS before the Organization enrolls in or uses the service.
Application Waivers & Signed Documents
Organizations may elect to include waivers, facility rules, agreements, or other documents requiring an electronic signature as part of their application process. AGS provides the technology to facilitate the presentation and electronic signing of these documents but does not provide legal advice or guarantee their legal validity, enforceability, or completeness. Organizations are responsible for consulting with their legal counsel to ensure that all documents, signature requirements, and application procedures comply with applicable laws and meet their specific needs.
The following limitations apply to this service:
• Application Only: This functionality is available exclusively through AGS’s Application product. It is not available through Marketplace, Check-In, Billing/Invoicing, Additional Pass (Nanny), or other AGS products and services.
• Limited Patron Coverage: This functionality does not capture signatures from every Patron entering or using the facility.
• Document Review and Testing: Organizations are responsible for reviewing and testing their applications and resulting signed documents before implementation. AGS provides a Test Mode to allow Organizations to verify that the application and documents meet their operational and legal requirements.
• Document Accuracy: Organizations are responsible for verifying all document content, including text, spelling, formatting, and merged information, to ensure the final document accurately reflects the original document and the Organization’s requirements.
• Household Signatures: Applications are completed by one applicant on behalf of a household. Accordingly, only the applicant completing the application provides an electronic signature. The service does not independently obtain signatures from other household members.
• Age Calculations: The service does not automatically calculate or determine a Patron’s age.
• Age-Based Signature Requirements: The service cannot automatically determine whether an adult Patron must sign on their own behalf or whether a parent or legal guardian must sign on behalf of a minor.
• Conditional Required Fields: The service cannot dynamically designate fields as required or optional based on answers to previously completed questions.
Organizations should not use this functionality if its capabilities or limitations do not satisfy their operational requirements or the requirements established by their legal counsel.
AGS is not responsible for an Organization’s decision to use this functionality or for determining whether the resulting documents and signatures are legally sufficient for the Organization’s intended purposes.
Communications from AGS
AGS may communicate with Organizations regarding its software, products, and services. These communications may include service announcements, account notifications, administrative messages, billing information, product updates, newsletters, promotional materials, and other business-related communications.
AGS may also communicate directly with Patrons when reasonably necessary to provide technical assistance, deliver transaction-related notifications, address payment or security matters, or comply with legal obligations.
AGS does not send marketing newsletters or promotional communications directly to Patrons.
All communications are subject to applicable laws and regulations, including any applicable consent and unsubscribe requirements.
Email Service: Communications from Organizations to Patrons
Organizations must ensure that access to the Service is granted only to their employees who are authorized to send official community communications. The Service may not be used for personal, non-community-related, or unauthorized communications.
Email Compliance with Laws and Regulations
Users must comply with all applicable laws, including but not limited to:
• The CAN-SPAM Act (for U.S. users)
• The General Data Protection Regulation (GDPR) (for EU users)
• Any other applicable local, state, national, or international laws related to email communication
Email Consent Requirements
Organizations are responsible for ensuring that all email communications sent through AGS software comply with applicable laws and regulations, including requirements concerning recipient consent, commercial communications, identification of senders, and unsubscribe requests.
Organizations may use the Email Service to communicate with individuals who have an active membership, subscription, or established relationship with the Organization, provided that the Organization has obtained any consent or other legal authorization required for the communication.
Organizations are responsible for maintaining accurate recipient lists, honoring applicable opt-out and unsubscribe requests, and ensuring that individuals who have withdrawn consent or otherwise opted out do not receive further communications where prohibited by law.
Organizations must provide a valid reply-to email address and any other sender identification or unsubscribe mechanism required by applicable law.
AGS provides the technology used to facilitate email communications but does not independently verify whether an Organization has obtained the necessary consent or legal authorization to contact individual recipients.
Email Monitoring and Enforcement
We reserve the right to:
• Monitor email usage to ensure compliance with this policy.
• Investigate any reported violations or suspicious activity.
• Take appropriate action, including suspension or termination of the Service or your account, if violations occur.
Email Communications Liability and Indemnification
Organizations are solely responsible for the content, accuracy, legality, recipients, and purpose of all email communications sent through AGS software by their authorized users or through their accounts.
AGS does not create, approve, or independently verify Organization-generated email communications and is not responsible for the accuracy, legality, or appropriateness of their content.
To the extent permitted by applicable law, Organizations agree to defend, indemnify, and hold harmless Access Granted Systems, LLC, its officers, employees, and agents from third-party claims, damages, liabilities, penalties, and reasonable legal expenses arising from an Organization’s email communications, including violations of applicable email, privacy, or consumer-protection laws, except to the extent caused by AGS’s own unlawful conduct or negligence.
Nothing in this section limits liability that cannot lawfully be excluded or transferred.
Privacy of Email Communications
AGS respects the privacy of email communications transmitted through its software.
AGS may access, process, monitor, store, or disclose email communications and related information as reasonably necessary to provide, maintain, secure, troubleshoot, and support the Email Service; investigate suspected misuse or violations of these Terms and Conditions; prevent fraud or security threats; comply with applicable laws or valid legal requests; or protect the rights, property, and safety of AGS, Organizations, Patrons, and others.
AGS will handle personal information associated with email communications in accordance with its Privacy Policy and applicable law.
Organizations remain responsible for ensuring that their collection, use, and disclosure of recipient information complies with applicable privacy and communications laws.
Log Files
AGS may collect and maintain technical information, including IP addresses, browser information, access times, and system activity logs, as reasonably necessary to operate, maintain, secure, and support its services. The collection, use, retention, and disclosure of this information are governed by AGS’s Privacy Policy and applicable law.
Copyright Notice
The content of AGS’s websites, software, and services, including text, graphics, logos, designs, and other materials created or owned by AGS, is protected by applicable copyright, trademark, and other intellectual property laws.
The Access Granted Systems name, logo, and related product and service names are trademarks or other identifying marks of Access Granted Systems, LLC. Unauthorized use, reproduction, or distribution of AGS-owned content or trademarks is prohibited except as permitted by applicable law or with AGS’s prior written consent.
Organization Content
Organizations are responsible for all information, text, images, logos, descriptions, pricing, policies, and other materials they provide or upload for display through AGS software (“Organization Content”).
Organizations represent that they own or have the necessary rights and permissions to use and provide such content and that its use does not violate applicable laws or the intellectual property, privacy, or other rights of third parties.
By providing Organization Content, Organizations grant AGS a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, display, transmit, and otherwise use that content as reasonably necessary to provide, operate, maintain, and support AGS products and services.
This license includes displaying Organization Content to Patrons through applications, marketplaces, booking interfaces, checkout pages, receipts, and other features used by the Organization.
Organizations retain ownership of their Organization Content. AGS does not acquire ownership of the Organization’s trademarks, logos, or other intellectual property through this license.
AGS reserves the right to remove, restrict, or decline to display Organization Content that violates these Terms and Conditions, applicable law, or AGS’s Acceptable Use Policy, or that AGS reasonably determines presents a security, legal, or operational risk.
Links to Third-Party Websites and Services
AGS software, websites, and services may contain links to third-party websites, products, or services that are not owned, operated, or controlled by AGS.
AGS does not control or guarantee the availability, accuracy, security, content, or privacy practices of these third-party websites or services. The inclusion of a link does not constitute an endorsement, recommendation, or guarantee by AGS.
Third-party websites and services may be subject to their own terms and conditions and privacy policies. Users are encouraged to review these policies before accessing third-party services or providing personal information.
To the extent permitted by applicable law, AGS is not responsible for losses, damages, or disputes arising from the independent operation of third-party websites or services, except to the extent caused by AGS’s own unlawful conduct or negligence.
Changes to These Terms
AGS may update its Terms and Conditions, Privacy Policy, and Acceptable Use Policy from time to time. Updated versions will be posted with an effective date. AGS will provide reasonable notice of material changes as required by applicable law. Continued use of AGS services after the effective date may constitute acceptance of the updated terms, to the extent permitted by law.
Rental Hardware Agreement
Effective: November 6th, 2026
Rental Terms and Fees
AGS offers rental hardware to Organizations for a standard six (6) month rental period, April 1 through October 1. Current rental pricing and applicable fees are published at https://accessgrantedsystems.com/hardware/.
Hardware retained beyond the rental period will automatically transition to monthly rental billing at the applicable published rate until the hardware is returned to and received by AGS.
Hardware Returns
Organizations are responsible for the proper care, use, and timely return of all rented hardware. All hardware must be returned in accordance with AGS’s return instructions and received by AGS before the rental period expires to avoid additional rental charges.
Organizations are responsible for all return shipping and insurance costs, including returns associated with technical support, damage, or replacement.
Technical Support and Replacements
AGS provides technical support for rented hardware. Organizations must complete any troubleshooting reasonably required by AGS before a replacement is authorized.
If AGS determines that rented hardware cannot be repaired remotely, the Organization must return the affected rental package in accordance with AGS’s instructions. AGS will provide a replacement package.
AGS covers accidental physical damage, including cracked screens and water damage, subject to a limit of two (2) replacement packages per six (6) month rental period.
Lost, Stolen, or Unreturned Hardware
Organizations are financially responsible for rented hardware that is lost, stolen, or not returned. AGS may charge applicable replacement fees as published at https://accessgrantedsystems.com/hardware/.
Acceptance of Rental Terms
By enrolling in or using AGS’s hardware rental program, the Organization agrees to this Rental Hardware Agreement and the applicable rental pricing and fees published at the time of enrollment, to the extent permitted by applicable law. The Organization agrees to pay all rental, extension, and replacement fees incurred under this Agreement.
Changes to this agreement
AGS may update its Rental Hardware Agreement from time to time. Updated versions will be posted with an effective date. AGS will provide reasonable notice of material changes as required by applicable law. Continued rental or use of AGS rental hardware after the effective date may constitute acceptance of the updated terms, to the extent permitted by applicable law.
Privacy Policy
Effective: November 6th, 2026
Overview
Access Granted Systems, LLC (“AGS,” “we,” “us,” or “our”) provides software, websites, and related services to Organizations, including homeowners associations, swim clubs, membership organizations, facility operators, property management companies, and other entities.
This Privacy Policy describes how personal information is collected, used, disclosed, retained, and protected in connection with AGS software, websites, and services.
AGS provides technology that allows Organizations to manage memberships, facility access, household applications, identification cards, payments, invoices, bookings, communications, and other services.
Information Access Granted Systems Collects
AGS may collect, receive, store, and process personal information provided by Patrons, Organizations, and authorized users of its services.
Depending on the services used, this information may include:
• Names, mailing addresses, email addresses, and telephone numbers.
• Household information, family relationships, and membership records.
• Children’s names, dates of birth, photographs, household relationships, and facility access information.
• Facility access privileges, membership status, and identification information.
• Application submissions and information requested by Organizations.
• Purchase histories, invoices, transaction details, and payment-related information.
• Electronic signatures, waivers, and other documents submitted through AGS software.
• Email communications sent by Organizations through AGS software, including recipient email addresses, message content, delivery information, and related technical records.
• Account credentials, user permissions, and administrative information.
• Technical information reasonably necessary to operate, secure, and support AGS services.
Organizations may configure their accounts to collect additional information from Patrons. Organizations are responsible for determining what information they request and ensuring that its collection and use comply with applicable laws.
AGS uses Stripe as its payment-processing provider. Payment card information is submitted to and processed through Stripe’s payment-processing services. AGS may receive and retain transaction information, payment status, transaction identifiers, and other payment-related records necessary to administer its services, manage disputes, issue refunds, and meet financial and legal obligations.
AGS relies on Stripe for payment card processing and the storage of payment credentials.
Ownership and Control of Patron Information
Organizations determine what Patron information is collected through their AGS accounts and how that information is used for membership management, facility access, applications, communications, and other Organization-related purposes.
AGS generally processes Patron information on behalf of the applicable Organization to provide the services requested by that Organization.
Organizations are responsible for maintaining accurate Patron records, establishing appropriate privacy practices, determining who may access Patron information, and complying with applicable privacy and data-protection laws.
AGS may independently process certain information when necessary to administer its business, manage payments, maintain security, comply with legal obligations, and provide or improve its services, subject to applicable law.
Children’s Personal Information
AGS software allows Organizations to collect and manage personal information about children as part of household membership applications, facility access management, identification cards, and related services.
Children’s personal information is submitted by parents, legal guardians, other adults completing household applications, or authorized Organization personnel acting on behalf of households. Children do not independently submit their personal information through AGS’s household application process.
This information may include children’s names, dates of birth, photographs, household relationships, membership status, and other information requested by the applicable Organization.
Organizations determine what information is required for their membership and facility access programs and are responsible for establishing appropriate procedures for collecting and using children’s personal information, including obtaining parental or legal guardian consent when required by applicable law.
AGS processes children’s personal information on behalf of Organizations to provide the services requested by those Organizations. AGS does not independently determine children’s eligibility for membership or facility access.
AGS does not use children’s personal information for targeted advertising or marketing purposes.
Access to children’s personal information is subject to applicable account permissions and security controls. AGS may disclose such information to authorized service providers when reasonably necessary to provide its services, subject to applicable law.
Parents and legal guardians seeking to access, correct, or request deletion of a child’s personal information should contact the Organization responsible for the child’s membership or household account.
AGS may assist Organizations in responding to such requests, subject to applicable law and applicable record-retention requirements.
How We Use Personal Information
AGS may use personal information to:
• Provide, operate, maintain, and support its software, websites, and services.
• Process applications, memberships, identification cards, bookings, purchases, invoices, and payments.
• Facilitate, deliver, maintain, secure, and support email communications between Organizations and their Patrons, including investigating suspected misuse and complying with applicable legal requirements.
• Authenticate users and manage account permissions.
• Provide customer support and troubleshoot technical problems.
• Detect, investigate, and prevent fraud, unauthorized activity, and security threats.
• Maintain transaction records and fulfill accounting, tax, legal, and regulatory obligations.
• Administer optional third-party services, including insurance offerings.
• Improve the reliability, functionality, and security of AGS services.
AGS does not independently determine membership eligibility, facility access privileges, or Organization-specific policies except as expressly authorized under an applicable service arrangement.
How We Share Personal Information
AGS may disclose personal information to the applicable Organization and to third-party service providers when reasonably necessary to operate, maintain, support, and secure its services.
These service providers may include:
• Payment processors, including Stripe, for payment processing, transaction management, refunds, disputes, and related financial services.
• Hosting and infrastructure providers that store, transmit, or process information used by AGS software.
• Email delivery providers that facilitate communications and service-related notifications.
• Insurance providers, including Vertical Insure, when a Patron elects to purchase an eligible insurance product or when information is otherwise required to administer that offering.
AGS may also disclose information when required by applicable law, legal process, or regulatory obligations, or when reasonably necessary to investigate suspected fraud, address security threats, enforce its Terms and Conditions, or protect the rights and safety of AGS and others.
AGS does not disclose one Organization’s Patron records to another unrelated Organization for that other Organization’s independent use, except as authorized by the relevant parties or permitted or required by applicable law.
AGS does not sell Patron information for monetary compensation. This statement does not replace any additional disclosures or choices that may be required under applicable privacy laws.
Data Security
AGS uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
Access to information is restricted according to operational requirements and applicable user permissions.
Organizations are responsible for managing their authorized users, account permissions, passwords, and other account security settings.
Although AGS takes reasonable measures to protect information, no electronic storage system, internet transmission, or security measure can guarantee absolute security.
Data Retention
AGS retains Organization account information, Patron records, transaction histories, application information, and other data associated with its services for operational, administrative, historical, financial, security, and legal purposes.
When an Organization discontinues AGS services or closes its account, AGS does not automatically delete the Organization’s account or its associated records.
AGS may retain inactive or closed accounts and their associated information for multiple years to support account reactivation, historical recordkeeping, dispute resolution, financial reconciliation, and other legitimate business purposes.
Organizations that resume AGS services may be able to reactivate their previous accounts and access retained historical information, subject to applicable account permissions and AGS procedures.
AGS may delete, anonymize, or otherwise dispose of information when appropriate, subject to applicable contractual obligations, legal requirements, and legitimate business needs.
AGS does not guarantee that information associated with a closed or inactive account will be retained indefinitely.
Requests for access to, correction of, or deletion of Patron information should be directed to the applicable Organization, as described in the Access, Correction, and Deletion Requests section. AGS will evaluate any obligations applicable to information it controls or retains, including requests that must be honored under applicable privacy laws.
Access, Correction, and Deletion Requests
Organizations control the Patron records maintained through their AGS accounts.
Patrons who wish to access, correct, update, or request deletion of their personal information should contact the Organization associated with their account.
Organizations are responsible for reviewing and responding to requests involving information they control, in accordance with applicable law.
AGS may assist Organizations with requests when appropriate and technically feasible.
Certain information may need to be retained to satisfy legal, financial, security, dispute-resolution, or other lawful obligations.
Individuals may contact AGS at help@accessgrantedsystems.com regarding privacy concerns or information that AGS independently controls. AGS will review requests directed to it and respond or coordinate with the applicable Organization as required by law.
Cookies and Technical Information
AGS’s public website, https://accessgrantedsystems.com/, uses cookies and analytics technologies to support website functionality, understand visitor activity, and improve the website experience.
AGS does not use website analytics or advertising-tracking cookies within its software products.
AGS software products may collect and maintain technical information necessary for their operation, security, authentication, troubleshooting, and support, including IP addresses, browser information, device information, and access logs.
Cookies and analytics technologies used on AGS’s public website are subject to applicable privacy laws and any legally required notices or consent mechanisms.
Third-Party Websites and Services
AGS software may contain links to websites, payment services, insurance services, or other resources operated by third parties.
These third parties may maintain their own privacy policies and data-handling practices.
AGS is not responsible for the independent privacy practices of third parties except to the extent required by applicable law.
Users are encouraged to review the applicable privacy policies before providing information directly to third-party services.
Changes to This Policy
AGS may update its Privacy Policy from time to time. Updated versions will be posted with an effective date. AGS will provide reasonable notice of material changes as required by applicable law. Continued use of AGS services after the effective date may constitute acceptance of the updated terms, to the extent permitted by law.
Acceptable Use Policy
Effective: November 6th, 2026
Overview
This Acceptable Use Policy governs the use of software, websites, products, and services provided by Access Granted Systems, LLC (“AGS”).
This policy applies to Organizations and their authorized users, as well as Patrons who access AGS services, to the extent applicable to their respective use of those services.
Organizations are responsible for ensuring that their administrators, employees, and other authorized users comply with this policy.
Acceptable Uses
AGS services are designed to support homeowners associations, community swimming pools, membership organizations, facility operators, property management companies, and other organizations. Permitted uses include, but are not limited to:
• Managing memberships, household records, and facility access.
• Collecting, reviewing, and processing membership applications.
• Issuing, printing, mailing, and managing identification cards and facility passes.
• Administering membership eligibility, facility rules, guest policies, and organizational bylaws.
• Collecting authorized membership dues, assessments, facility fees, and other lawful charges.
• Creating invoices and managing payment transactions.
• Offering lawful products, services, memberships, and bookings through AGS marketplace and booking features.
• Communicating with Patrons regarding membership renewals, events, community announcements, policy changes, and other authorized matters.
• Managing authorized users, account permissions, and related administrative functions.
All uses must comply with applicable laws, these Terms and Conditions, and the applicable Organization’s authorized purposes.
Prohibited Uses
Organizations, Patrons, and other users may not use AGS services to:
• Engage in fraud, phishing, impersonation, deceptive practices, or other unlawful activities.
• Send spam, unsolicited commercial email, or communications that violate applicable laws or AGS’s Email Service requirements.
• Create, distribute, or transmit unlawful, threatening, harassing, abusive, defamatory, or otherwise illegal content.
• Upload, distribute, or transmit malware, viruses, malicious code, or other materials intended to damage or interfere with computer systems.
• Access or attempt to access accounts, information, software functions, or systems without authorization.
• Share account credentials with unauthorized individuals or circumvent user permissions or security controls.
• Attempt to bypass, disable, or interfere with authentication procedures, access restrictions, security measures, or other protective features.
• Interfere with, disrupt, overload, or impair the operation, performance, availability, or security of AGS services.
• Use automated tools, scripts, scraping technologies, or other methods to extract information from AGS services without authorization.
• Access, collect, disclose, distribute, or misuse Patron information, including children’s personal information, without appropriate authorization or another lawful basis.
• Upload, distribute, or use content that infringes another party’s copyrights, trademarks, privacy rights, or other legal rights.
• Create misleading marketplace listings, unauthorized invoices, fraudulent payment requests, or transactions involving illegal products or services.
• Misrepresent membership eligibility, facility access privileges, payment information, or other information submitted through AGS services.
• Use AGS communication features for unauthorized personal communications or purposes unrelated to the applicable Organization’s authorized activities.
• Use AGS services in any manner that violates applicable laws, regulations, or these Terms and Conditions.
Organizations are responsible for ensuring that access to administrative and communication functions is granted only to appropriately authorized users.
Account Security and Unauthorized Access
Organizations are responsible for managing their authorized users, account permissions, passwords, and other account security settings.
Users must take reasonable precautions to protect their account credentials and must not knowingly permit unauthorized individuals to access AGS services through their accounts.
Organizations and users must promptly notify AGS if they become aware of suspected unauthorized account access, compromised credentials, security incidents, or misuse of AGS services.
AGS may take reasonable measures to investigate suspected security incidents and protect its services, Organizations, Patrons, and associated information.
Payment Security
AGS uses Stripe to facilitate payment processing through its services.
Organizations and users must not use AGS payment features to submit fraudulent transactions, create unauthorized charges, manipulate payment records, or engage in activities prohibited by applicable law or payment-processing requirements.
Organizations remain responsible for their own payment-security obligations, including any applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.
Payment processing is also subject to the applicable payment-processing provisions of these Terms and Conditions.
Enforcement and Account Suspension
AGS reserves the right to investigate suspected violations of this Acceptable Use Policy.
When AGS reasonably determines that a violation has occurred or that activity presents a material security, legal, financial, or operational risk, AGS may take appropriate action, including:
• Issuing a warning or requesting corrective action.
• Restricting access to particular features or services.
• Suspending an individual user’s access.
• Temporarily suspending an Organization’s account or services.
• Removing or restricting prohibited content.
• Terminating access to AGS services when warranted by the circumstances.
AGS may take immediate action without advance notice when reasonably necessary to prevent fraud, address security threats, stop unlawful activity, or protect its systems and users, subject to applicable law and contractual obligations.
Suspension or termination does not eliminate responsibility for outstanding charges or previously incurred fees. Any applicable refunds will be governed by the Refunds for Patrons and Refunds for Organizations sections of these Terms and Conditions, as applicable, and applicable law.
Changes to This Policy
AGS may update its Acceptable Use Policy from time to time. Updated versions will be posted with an effective date. AGS will provide reasonable notice of material changes as required by applicable law. Continued use of AGS services after the effective date may constitute acceptance of the updated terms, to the extent permitted by law.