Rose Garden Estates Community Association – Case Study

About Rose Garden

The Rose Garden Estates Community in Cedar Lake, Indiana, includes a range of home styles, from single-family residences to paired villas. This master-planned community features several hundred homes, with amenities such as a community swimming pool, splash park, picnic areas, and trails.

Rose Garden’s Membership Policy

The Rose Garden Estates Community Association swimming pool and facilities are for the private and exclusive use of the Rose Garden Estates Community Association residents only.

To access the pool:

1. All assessments, late fees, legal fees, fines, etc. must be current.
2. Each household may bring two (2) free guests per day. All Guests must be registered at the Guard

House by the resident.

Rose Garden’s Pass Policy

1. All residents must be in good standing. Access will be denied to all residents whose account is past due or become delinquent.
2. All residents must be registered and have every member’s picture on file in order to be allowed access to the pool.
3. The following criteria exist for children using the facility:
   • Years Old & Under Must have an adult resident, parent or nanny (18 years & older) with them at all times.
   • 7-11 Years Old Must have a resident (16 years & older) or nanny and the resident or nanny must remain with the child if the child is not deep water certified.
   • 12-17 Years Old Must have a current parent or guardian emergency number on file.

Rose Garden’s Needs

1. An online application to collect pictures and keep accurate resident records.
2. Only approve residents with up-to-date assessments.
3. The ability to suspend residents  whose account is past due.
4. Ages visible to gate attendants at check-in to enforce age policies.
5. Limit guests to two (2) guests per household per day.
6. Register the guest’s names and who’s hosted the guest.
7.  A fast check-in system to reduce lines at the gate.
8. Rose Garden’s is a new and growing community. Usage statistics are needed to ensure proper lifeguard coverage and determine if the hours need adjusted.

How Rose Garden Uses Access Granted Systems

Need #1 

Access Granted Systems creates a custom pool application for Rose Garden. This includes emergency contact name and number for all members. Not just members 12-17 years old.

Need #2 

Rose Garden’s property manager verifies each household. Approves households current on their assessments and places households on hold if they are behind. Access Granted System’s application portal sends custom approval messages or hold messages to keep residents informed.

Need #3

If an account becomes past due, Rose Garden’s property manager or board can suspend or activate a household anytime.

Need #4

Rose Garden uses family check-in. Not only is this faster (need #7), but ages are displayed to ensure children are accompanied by a patron 16 years old or older.

Need #5

Rose Gardens allows guests for free but limits guests to two (2) per household per day.  They utilize Access Granted System’s virtual guest pass feature. Two (2) guest passes are added to each household, then they reset each night.

Need #6    

Rose Garden’s utilizes the Guest Registrar. When a gate attendant uses a guest pass, they write the guest’s name or any other information. This is then recorded in the log (sign in sheet) along with the resident’s name, household, and number of guests.

Need #7

Rose Garden issues ePasses. Passes residents can store on there smartphone, show the gate attendant for fast and easy check-in.

Need #8

Rose Gardens uses Access Granted Systems check-in software to keep accurate resident and guest statistics.